Shipping policy
Island Power Ready Shipping Policy
Island Power Ready is committed to getting your preparedness and power equipment to you safely and efficiently. The following policy explains our order processing, shipping, delivery, and related procedures.
Order Processing
Orders are generally processed within 1–3 business days, excluding weekends and holidays.
Processing time is separate from shipping or transit time. Certain products, high-value orders, oversized equipment, batteries, or special-order items may require additional processing time.
If an order requires additional verification or cannot be shipped within the expected processing period, we may contact you using the information provided with your order.
Shipping Within Puerto Rico
Island Power Ready serves customers throughout Puerto Rico. Available shipping or delivery methods and applicable charges will be displayed at checkout when available.
Delivery times may vary depending on the destination, product size and weight, carrier availability, weather conditions, and other circumstances outside our control.
Certain oversized, heavy, or hazardous-material products may require special delivery arrangements.
Shipping to the United States
Eligible products may be shipped to addresses within the United States when shipping service is available for the product and destination.
Shipping availability, rates, and estimated delivery times may vary based on destination, product dimensions, weight, carrier requirements, and applicable transportation restrictions.
Not all products available from Island Power Ready can necessarily be shipped to every U.S. destination.
Batteries, Portable Power & Solar Equipment
Some batteries, portable power stations, solar generators, and related energy-storage products contain lithium batteries or other components subject to carrier and transportation regulations.
Because of these restrictions, certain products may have limited shipping options, require specialized transportation, or be unavailable for shipment to certain destinations.
Availability of a product on our website does not guarantee that every shipping method or destination will be available for that product.
Shipping Charges
Shipping charges, when applicable, are calculated or displayed during checkout based on the products ordered, destination, and available shipping method.
Oversized, unusually heavy, freight, or specialized shipments may require additional shipping or handling charges. If additional arrangements are necessary before shipment, we will contact you.
Order Tracking
When tracking information is available, customers will receive shipping confirmation or tracking information using the contact information provided with the order.
Tracking information may take some time to update after a shipping label has been created.
Delivery Estimates & Carrier Delays
Any delivery dates or transit times provided are estimates unless expressly stated otherwise.
Once an order has been transferred to the carrier, delays caused by weather, transportation disruptions, carrier operations, natural disasters, emergencies, or other circumstances outside Island Power Ready's reasonable control may affect delivery.
We will assist customers with available shipment information when appropriate, but we cannot guarantee carrier delivery dates.
Damaged Shipments
Please inspect your shipment as soon as possible after delivery.
If your order arrives visibly damaged, defective, or with missing items, contact Island Power Ready as soon as possible and retain the product, original packaging, shipping materials, and shipping label.
We may request photographs of the product, packaging, shipping label, and visible damage to help document the issue and determine the appropriate resolution.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you discover an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to correct the information before shipment, but changes cannot be guaranteed after an order has entered fulfillment or has been transferred to the carrier.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.
Lost or Missing Packages
If tracking information indicates that a shipment has been delivered but you cannot locate it, please check the delivery area and contact the carrier when appropriate.
You may also contact Island Power Ready so we can review the available shipment information and assist with the next appropriate steps.
Claims involving lost or missing shipments may be subject to the carrier's investigation and claim procedures.
Local Pickup or Delivery
Island Power Ready may offer local pickup or local delivery for eligible products when such options are displayed at checkout or otherwise arranged with the customer.
Customers selecting local pickup should wait until they receive confirmation that their order is ready before attempting pickup.
Contact Us
For questions regarding shipping, delivery, tracking, or an order, please contact Island Power Ready through the contact information provided on our website.